Custom Data Services, Inc. Client Training
The collection of accurate data is an extremely important process of the MCLC. Gathering and processing incorrect or incomplete data will result in claim denials and increased cost.
We offer training services of our proprietary software to the employees of your practice to ensure the proper use of our system and to increase the integrity of the data collected. A CDS representative will provide orientation and training to the physicians office staff at their location or at Custom Data Services.
What does the training involve?
- Standard system terminology and billing terms.
- How to enter and maintain data dictionary elements including: CPT codes and pricing, practice centers, financial/department centers, invoice types, insurance companies, referring physicians, etc.
- How to enter and maintain guarantor and patient records.
- How to enter and maintain the appointment system master schedule.
- How to create, fix, move, or cancel a patient’s appointment.
- How the appointment system integrates with the patient charge system for posting daily charges.
- How to issue paid receipts for payments taken at the time of service.
- How to post payments from daily receipts from patients and insurance companies.
- How to work patient balances or overdue insurance claims.
Who is this training for?
Our training services are generally directed toward our physician services clients that will be interacting with our software directly. We will perform training for all of the employees of your practice and are willing to add additional training as new employees are hired. In our medical management services the data collection is typically done by the hospital registrars using the software provided by the hospital and then sent to us electronically, therefore training on how to use our software is generally unnecessary.
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