Your patients are what drive your practice and our business. Without them we can’t survive, so it is of the utmost importance that we deliver above satisfactory care and service to them throughout their entire experience. We understand that when a patient is in your office you have control over their satisfaction, but their experience doesn’t end when they leave your office, and the responsibility for providing quality care continues with us .
Our customer service department is staffed with polite knowledgeable people that are available to answer you patient’s questions 8 hours a day 5 days a week. They are trained to thoroughly research questions, problems, and insurance inquiries in order to serve your patient’s better.
We have recently expanded our customer service department onto our website where your patient’s can view and find answers to frequently asked questions, can view annotated examples of our different statement types, and can send an email to our customer service department about a specific question on their account.
We are continuously searching for new ways to make the payment process simpler. We know that an explanation of benefits can be confusing, and that your patient’s will need our help. We welcome them to call or email our representatives at any time and we promise to respond to all inquiries in a fast and informative way.
If you are a patient and have found this page please visit our Patient Services page where you can find answers to your questions and different methods of contacting us.
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