Custom Data Services, Inc. Credit Balance Refunding
During the process of payment retrieval in is inevitable that some accounts will need to be adjusted. In order to assure the accuracy of our collection process we audit our accounts monthly to reconcile unidentified and duplicate payments by providing you with a credit balance refunding service.
Our Credit Balance Refunding Services Include
Unidentified Payments
Patients and insurance companies will send payments without proper documentation making it impossible to identify the account for which the payment needs to be posted too. During our payment retrieval process we mark all payments that are unidentified with a “U”. Any payments marked with a “U” are then processed by your customer service representative where they will attempt to contact the insurance company or payer to help identify the payment. If we are unable to successfully identify where the payment belongs and the payer has no current open accounts for services rendered by you will we refund the payment to them.
Duplicate Payments
Another common occurrence during the payment retrieval process is the collection of duplicate payments. Patient’s will occasionally pay their balances before their insurance company has applied benefits creating either a duplicate payment or overpayment on their account. During our audit process we identify accounts with duplicate payments or overpayments and refund the balance to the patient.
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