About Pre-Collections

Building relationships with your patients is part of our job. We believe that your patient’s visit hasn’t ended until their claim is successfully adjudicated and they are 100% happy with their service. Maintaining that relationship during difficult processes such as collecting on delinquent accounts is also part of our job, and can be a more delicate process. Our experience has allowed us to create a very unique and customized service that will allow you to implement a pre-collection letter package and plan that you feel will best suit your patients, and help maintain that positive relationship.

With our pre-collection service you will be provided with the flexibility to decide the number of letters a patient will receive explaining what will happen to their account if it remains unpaid. You will have the authority to decide what action will be taken on which accounts.

How do we do this?

Custom Data Services Pre-Collection Services

Our pre-collection services allow you to use a customized approach in sending your patients a variety of letters explaining to them what will happen if their account remains unpaid. You will choose the number of letters a patient will receive, and the contents of that letter from an assortment of pre-made letters that we currently have available.

Every month we will also provide you with a list of patients whose balances are overdue so that you can make a determination of placing the account in collection or suspending the patient’s account from further correspondence.

The flexibility offered with our pre-collection service is what helps build strong relationships, because you know your patient and their situation better than we do, and you can help us make their entire experience better.

To find out more about our services Contact Us to make a request for bid or to ask a specific question.

In a previous post I wrote about how you can make money using your medical billing company’s collection service. So today I would like to take a moment to introduce you to our sister company Custom Collection Services, Incorporated; a medical collection specialist.

Custom Collection Services, Inc.

CCSI has a long history of providing Northwest Indiana with exceptional service in the field of medical collections. CCSI was originally founded under the name Medical Dental Hospital Bureau of Lake County, Inc. in 1957 by Donald G Bradshaw and Elizabeth J Bradshaw. In 1990 The company was sold to Larry Mlynarcik and Juan Arroyo, the current owners of Custom Data Services, Inc. and began operating under the came Custom Collection Services Inc.

CCSI Collection Representatives

Custom Collection Services, Inc. is a fully licensed and bonded collection agency that has representatives with over 85 years of combined collection experience. All of their account representatives are fully trained in the Fair Debt Collection Practices and HIPAA Privacy Acts.

Collections as we know can be a tough business, but we realize that building a feeling of goodwill and maintaining positive relationships with the debtor and you is the best way to collect effectively and to insure the equity of your brand.

CCSI Collection Services

CCSI has a fully computerized system featuring the lasted collection software. Initial notices are sent to debters within 48 hours of arriving at CCSI . Follow up notices are subsequently sent every 30 days after the initial notice is mailed. CCSI uses a variety of multicolored collection letters to help debtors recognize the status of their accounts.

CCSI ‘s daily efforts in collecting your bad debt are assisted by the records available from Custom Data Services, credit reports, and other consumer data to locate and secure pyaments.

CCSI does not require you to have a minimum number of accounts or balance. And they understand that the sooner you accounts are turned over to them the better they can maximize your recovery percentage.

After 90 days, unpaid balances of a value greater that $50.00 are reported to the credit bureau.

CCSI Collection Fees

Custom Collection Services works on a very competitive fee schedule. All accounts placed with CCSI are collected on a contingency fee basis. If they do not collect money on an account, they do not charge you any fees. If you approve legal action on an account, they pay all court costs and attorney fees.

All collections due you are remitted following the end of each month. A statement is included listing each individual account payment and the fee due to CCSI .

Custom Data Services, Inc. Credit Balance Refunding

During the process of payment retrieval in is inevitable that some accounts will need to be adjusted. In order to assure the accuracy of our collection process we audit our accounts monthly to reconcile unidentified and duplicate payments by providing you with a credit balance refunding service.

Our Credit Balance Refunding Services Include

Unidentified Payments

Patients and insurance companies will send payments without proper documentation making it impossible to identify the account for which the payment needs to be posted too. During our payment retrieval process we mark all payments that are unidentified with a “U”. Any payments marked with a “U” are then processed by your customer service representative where they will attempt to contact the insurance company or payer to help identify the payment. If we are unable to successfully identify where the payment belongs and the payer has no current open accounts for services rendered by you will we refund the payment to them.

Duplicate Payments

Another common occurrence during the payment retrieval process is the collection of duplicate payments. Patient’s will occasionally pay their balances before their insurance company has applied benefits creating either a duplicate payment or overpayment on their account. During our audit process we identify accounts with duplicate payments or overpayments and refund the balance to the patient.

Custom Data Services, Inc. Medical Payment Retrieval

Payment retrieval is an undeniably important part of the medical claims life cycle. And it is our philosophy that the more payment options you offer the more you will collect. In a previous post we mentioned our latest service addition which was the implementation of online bill pay, but that is only one of the many payment options that are available through our medical billing service.

Our Medical Payment Retrieval Options Include:

Mail in Payments

Our primary source of payment retrieval is your standard mail in payment option. Enclose the top portion of your statement along with a check or your credit card information and we will process the payment as soon as we get it in the mail. This has been and will be the primary payment retrieval method of our company for years. Patients are comfortable and familiar with mailing in their payments.

Phone in Payments

Our customer service staff is friendly and waiting to help your patients answer questions and make payments. Over the phone we can accept credit card payments from Visa, Discover, and MasterCard. We are looking into adding American Express because you can never have to many accepted forms of payment.

Walk in Payments

Monday through Friday our office is open between the hours of 8:00 am and 4:00pm. We always have a customer service representative available at our front counter to take payments in cash, with a credit card, or with a check.

Online Payments

Our latest advancement is our online medical bill pay option that allows your patients to make payments online through a secure web portal. The website is secured and accepts payment by credit card, electronic check, or directly from you patients savings account.

Electronic Payments

We accept electronic payments from the major insurance providers such as Medicare, Medicaid, and United Healthcare.

Most people like sitting down and going through the mail, it feels good to have something come in the mail with your name on it.

However when it comes to your practice processing your mail in a timely fashion just means sitting down and doing one more task that is keeping you away from the most important part of your practice; your patients. Which is why one of the services we offer to our clients is mail processing.

What is our mail processing service?

On a daily basis we go to 3 different local post offices to retrieve the previous days mail for our clients. When the mail reaches our office it is opened, sorted, and delivered to your practice’s representative. From there your representative will post your payments, research returned mail and bad addresses, file inquiries on rejected claims, or separate the parcels that need to be delivered to you and place them in our blue bag to be delivered to your office with our medical delivery service.

Having a mail processing service isn’t going to save your practice hundreds of hours a year, but the time spent sorting and delivering your mail will continously add up and will ultimately be a distraction to your business.

We believe that our medical billing service is more than just adjudicating claims, it is about providing the small services necessary to help make your practice more efficient.