Frequently Asked Questions



What options are available for me to pay my bills?


We recommend that you make your payments by completely filling out the top portion of your statement and returning it with your check or credit card information in the pre-addressed envelope provided to you.

Other payment options are available in our office or via the telephone between the hours of 8:00am and 4:00pm Monday thru Friday.

To find our office or telephone numbers please visit the contact page.

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Where are you located?


We are located about 1 mile south of US 30 on Broadway in Merrillville, IN. If you would like driving directions or an exact location please visit our contact page.

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I have multiple statements from multiple doctors; may I send one check that pays all of them?


Sorry, but we must keep payments to each provider separate. We cannot accept one check for multiple physicians or groups.

However if you would like to send multiple checks in one envelope feel free to do so, but remember to provide the top portion of each statement that a payment is being made on.

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Are you a part of the hospital or physician group?

No, we are a privately owned service provider that specializes in medical billing, medical management, and physician services.

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Can I make a payment plan?


We will be happy to assist you in creating a scheduled payment plan. Please contact a customer service representative from the telephone number listed on your statement or from our contact page.

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Why do I have more that one account number?


Typically you should have one patient number for your length of stay in the hospital. However you may have multiple accounts because we need to separate each provider who provides service to you during your stay at the hospital.

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I have Medicaid why did I get a bill?


It is possible that we did not receive the information from the hospital. If you received a statement and you have Medicaid, please contact our customer service staff.

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Do you file out of state Medicaid?


We file Medicaid in the state that your provider is contracted in. If you have Medicaid from a state other than the state you had services provided in, please contact our customer service staff to see file we can file your claim.

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Is my Doctor in Network?


Unfortunately this isn't an easy answer with all the different insurance networks that are available today. Please check with your insurance carrier for this answer. If our doctor is not in your network, contact our customer service department for your options.

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When is my payment due?


Your payment due date can be found on your statement (example). If you have lost your statement please contact us.

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I gave the hospital my insurance information why don't you have it?


Generally the hospital provides us with the patient/responsible party information that you provided to them at the time you registered. If you provided the hospital with updated information later this information will not be forwarded to us.

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What is your fax number?


Please send your faxes to (219) 738-6716.

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